The Truth about Nature - Free Essay Example

Sample details Pages: 4 Words: 1289 Downloads: 8 Date added: 2019/03/28 Category Ecology Essay Level High school Tags: Truth Essay Did you like this example? The thing about nature is that it, in comparison to its definition, is always changing. Additionally, nature means something else to everyone. Some people view nature as a window into freedom, while some people see nature as a scary entity that should not be tampered with. Don’t waste time! Our writers will create an original "The Truth about Nature" essay for you Create order Some think that nature is a source of material while some think that it should be protected at all costs. Though there are altered views on nature across the globe, the fluctuating definition can be tamed towards a single definition by using differing opinions from refutable sources. Sources like that include, but are not limited to, naturalistic writers who have devoted their life to either nature or nature writing. A few of these writers are William Cronon, Chief Seattle, Rick Bass, and Jon Krakauer. Through these authors differing views on nature seen in their individual works of literature, a definition of nature, how it must be treated and maintained, and why it matters can be drawn. Rick Bass, a journalist for the Sierra Magazine wrote a piece of literature in 2001 titled Why I Hunt (Dorbin.) In his opening statement to his writing, he discusses one of the multitudes of reasons why he likes to hunt being all the reaping gained from nature over the year, so his family can survive the winter (Bass 133.) Bass goes on to state his individual definition of nature stating, What heaven is this into which weve fallen? (Bass 134.) Bass views nature as a greater work of art from a higher power designed to give life to humanity alike. William J. Cronon is a professor at the University of Wisconsin, Madison, who wrote a piece titled The Trouble with Wilderness (Dorbin.) Cronon tells his reader it is time to rethink the definition of Wilderness. He discusses that when nature is viewed by society what they see is the reflection of what they want and desire, not what wilderness realistically means (Cronon 12.) He takes a stance telling the reader that wilderness is not the con tributor to societies problems but instead it is societys view on wilderness. Cronon then goes on to discuss how beautiful nature and wilderness is and how its pleasing traits would continue without the growth of humanity (Cronon 12.) Jon Krakauer takes a slightly different stance on the definition of nature. Krakauer is a contributing editor for a magazine named Outline who also wrote the book Into the Wild, a detailed account of a man named Christopher McCandlesss harsh fate into the Alaskan wilderness (Dorbin.) Krakauer wrote an essay which explains his journey climbing Devils Thumb called The Devils Thumb. In his essay he explains how he gets there and how he survives. He discusses his solo trip and his attempts to hitchhike in cars to get to the summit of the peak. Additionally, he goes into how he must have food delivered by a plane, so he can survive another day of climbing (Krakauer 267.) After an individual reads his essay, they probably would think that he succeeded in his mission. However, Krakauer does not believe he finished his mission. This is because he never reached the highest peak, instead the shorter peak by only a few feet (Krakauer 276.) This leaves his audience thinking that Krakauer believes nature is something that only certain individuals can compete with, while leaving the impression that nature is not an entity that should be altered or agitated. While there are differing views as seen previously in this essay, natures definition deserves more credit than its informal dictionary definition. Nature is a force that should not be tampered, altered, or disgraced. Nature is a haven for those who take care of it. Nature is a giver of life to those who treat it right and nurture it. Ultimately, nature is something that should not be manipulated, however, if nature is treated right, it will treat society kindly. Although, for humanity to start treating nature right, the proper habits need to be adopted so an ethical relationship can be made . In the modern world which society resides, it is difficult to think that habitual changes can be made. There are many environmentalist groups that attempt to alter the habits of humanity, however they have made little to no progress. There are millions of metric tons of plastic floating in the ocean, abundant amounts of methane and ozone in the atmosphere, freighting rising sea levels, ample deforestation rates, and even pollution in space, just to name a few. These habits that are practiced must be changed, nature simply cannot continue to swallow the waste which we produce. The initial step humanity must take is to educate themselves. This can be done through individual research, implemented education in school systems, or making others aware of the issues at hand to encourage people to want to make changes. Individual research and education can include reading stories and reflection essays about peoples healthy interpretation of nature. A writer of this nature includes Chief Seat tle, a Native American Chief of the Suquamish Indian tribe located in the Northwest corridor of the United States, more specifically in Washington state (Dobrin.) The piece of literature published in Sidney I. Dobrins composition by Chief Seattle is a collection of both words written and spoken by Chief Seattle, himself (Dobrin.) In the work The Words of Chief Seattle he discusses how humanity is related to nature. Stating The rivers are our brothers; they quench our thirst. The rivers carry our canoes and feed our children (Seattle 99.) This statement leads into deeper words said by Chief Seattle, This we know: The Earth does not belong to man; man belongs to the Earth. All things are connected. We may be brothers after all. We shall see (Seattle 99.) These statements carry a deeper significance which Chief Seattle was trying to note. Everything on Earth is connected and society must realize this. Humanity must teach their children the correct way to take care of the Earth, their c hildren must teach the next generation, and so on and fourth. the Chief Seattle emphasizes the teaching of proper treatment of nature to the young, since they are the future of the world. Chief Seattle then ties humanities current treatment of nature to a greater power stating One thing we know which the white man may one day discover: our God is the same God. You may not thing that now that you own Him as you wish to own our land; but you cannot. This Earth is precious to Him, and to harm the Earth is to heap contempt on its creator (Seattle 99.) This statement should speak deeply with humanity, especially the religious. Unless a proper, ethical relationship is made with the Earth through means of teaching the young who will eventually run governmental and societal entities, then humanity will continue to mistreat the Earth, more specifically, their creators. Chief Seattles suggestions to revising humanities treatment of nature cut deep into the habits of society. However, people must understand why nature matters if the world ever wants to see a change in the way the Earth is treated. Obviously, the health of the world is important, however people do not understand the depth of the damage done. It is difficult for a single person to travel five miles in any direction and not see a trace of trash. It does not matter where they are, they will inevitably see trash. And even if they did not, they are still breathing in the sickly polluted air. The health of nature matters, there is not a back-up planet humans can escape to in the event of making Earth too toxic to live. Therefore, Earth must be taken care of. It is humanities home and who likes living in a trashed home?

Character Analysis in Pip in Charles Dickens´ Great...

Everyone in life struggles to live up to what others and society expects them to be in life, the next Harvard Graduate, or the next new celebrity. But, these expectations can begin to define a person if he believes he has to conform to societys expectations. In Charles Dickens novel Great Expectations, young Pip feels the pressure from society and his love, Estella, to become a gentleman. By attempting to rise in his social class Pip then abandons his previous good morals and his family members when he moves to London. Each character has aspirations for Pip which he believes he must fulfill in order to succeed in life. He also sets expectations for his friends and family and becomes disappointed when they do not meet his aspirations.†¦show more content†¦For example, Miss Havisham has very high expectations for Pip. She believes he will become a gentleman and she loves how he is educating for a lady; far out of reach; prettier than ever; admired by all who see her (205). Mis s Havisham expects this of Pip but no he will never be able to attain Estellas love because she does not bestowed [her] tenderness anywhere. [She has] never had any such thing.(205). Pip desires to become a gentleman so he tries to live up to Miss Havishams expectations. Furthermore, as he tries to win over Miss Havisham, he also wants Estella to fall in love with him. Pip believes he loves Estella with the love of a man, [and] loved her simply because [he finds] her irresistible (411). He realizes in order to win Estella over, he must become a gentleman which would take time, to become uncommon under these circumstances (129). Furthermore, Estella ridicules Pip about his manners and appearance because he calls the knaves, Jacks ... ‘And what coarse hands he has! And what thick boots! (105). Estella expects if Pip is to be worthy of her love, he will be a gentleman, so he begins his quest to conform to Estellas idea of perfection. However, while he strives to win over Miss Ha visham and Estella, he also strives to still be a part of his family. The major problem is Pip does not realize is he cannot be both because Miss Havisham andShow MoreRelatedCharles Dickens Great Expectations964 Words   |  4 PagesThroughout Charles Dickens’ Great Expectations, minor characters help in the development of Pip and his psychological state. The novel journeys with Pip as he grows from a poor, young boy to an adult in the upper class. Difficult situations, suspense, and dynamic characters fill the novel. Julian Moynahan, a professor emeritus of literature at Rutgers University, analyzed Dickens’ novel and produced excellent parallels between a select few of the characters in her work â€Å"Parallels Between Pip, OrlickRead MoreGreat Expectations1707 Words   |  7 PagesGreat Expectations Human nature is the psychological and social qualities that characterize humankind. 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The majority of plots will follow some process of change in which the main characters are caught up in a conflict that is eventually resolved. The plot of a novel can be broken down in five parts: exposition, rising action, climax, falling action, and resolution (Wikipedia). The exposition usually occurs at the start of the story. Here is when the characters are first introduced and were we also learn about the setting ofRead MoreEssay about Settings in Great Expectations928 Words   |  4 PagesShow how Dickens uses settings in Great Expectations to enhance our understanding of character and the symbolic elements of the plot - Great expectations Show how Dickens uses settings in Great Expectations to enhance our understanding of character and the symbolic elements of the plot. As we notice in the novel Great Expectations, Charles Dickens uses many different narrative techniques other than the usual description. 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Observations from Charles Dickens’ classic book, Great Expectations, conceives a link between social class - particularly that of England - and superficiality. Generally, the lower a character was financially was often met with the corresponding level of how they are seen by others. These connections can be ascertained through Pip’s actions as a member of

Service Recovery Report for Moments of Truth - myassignmenthelp

Question: Write about theService Recovery Report for Moments of Truth. Answer: Introduction The quality of service is important for all organizations in order to retained satisfied customers who become loyal to the organization. This report will discuss the moments of truth and show the determinants of satisfaction or dissatisfaction for Starbucks. It will also use theory to discuss service quality management. "Moments of Truth" for Starbucks Moments of truth can be described as any moment that a customer has an interaction with a company, or its products, services or staff however remote the interaction is, and the customer has the opportunity to form an impression about the company, whether it is good or bad (Hyken, 2014 para4). All companies need to manage the moments of truth and create an above average experience for their customers whenever they interact with the company. This is a good way to retain loyal customers while attracting new ones and create positive word of mouth by the happy customers which is an effective marketing tool. Moments of truth for all companies are important if they want to become great. Customers evaluate the quality of products at the time of the purchase and also at the time of consumption. In the first instance, the company should grasp the customers attention and ensure to educate the customer about the benefits of the product they are buying. In the second instance, the customer should be empowered to experience the benefits of using the product. This totals up to the customer experience whether good or bad (Lfgren, 2005 p103). Moments of truth for Starbucks include those moments when the customers come in to contact with the company, giving the customers the chance to form or change the impression about the company. Some of these instances include when greeting the customers as they visit their outlets, while handling customer queries or their orders, when attending to customer complaints, while giving any special discounts or offers, during service, delivery of the order, while handling customer payments and any online interactions including queries, complaints, orders and any other interactions. Components of service for hotel and hospitality industry like Starbucks can be grouped in to three being the technical this being the physical aspects like reception and the rooms, functional being the interactive service like greetings to customers and image quality (Hudson Hudson, 2012 p74). Determinants of Satisfaction/Dissatisfaction Customer satisfaction is assumed to determine if the customer will become a repeat customer, spread positive word of mouth or even become a loyal customer. It is also important to the individual customer because it determines whether they put their resources in to the best purchase and thus fulfilled their needs (Komunda and Osarenkhoe, 2012 p90). Customer dissatisfaction may then have the opposite effects which include negative word of mouth, lack of repeat purchase and loss of customers. The effort should thus be identifying the determinants of satisfaction and increase them while improving the dissatisfaction. One of the determinants of dissatisfaction is unsatisfactory purchase, which could either be wrong product or poor quality of product. One in every five purchases results in dissatisfaction with the services or with durable products (Hoyle, 2009 p560). Some customers may react be complaining or seeking redress while some customers may not take any action after dissatisfaction. Failure to complain or seek redress means the company does not get an opportunity to correct the mistake (Sabharwal, Soch Kaur, 2010 p139). Another determinant of satisfaction is disconfirmation which positively affects satisfaction. When a customer buys a product or service that works better than expected, then the customer is more satisfied and vice versa. Performance also determines customer satisfaction. If the purchase performs well, then customer is satisfied but if it performs poorly, it leads to dissatisfaction. Expectation is another determinant of satisfaction and it combines with performance to determine customer satisfaction (Powers Valentine, 2008 p91). Overall customer satisfaction depends on the satisfaction while using the product or service which is called attribute satisfaction and the information the customer used while buying the product or service which is information satisfaction. Both attribute and information satisfaction arises from a customers assessment of how much the product meets or exceeds the consumers expectations and desire (Udo, Bagchi Kirs, 2010 p481). Service Quality Measurement Service quality positively affects customer satisfaction and it evaluates how customers evaluate the performance of service providers (Zhao, Lu, Zhang and Chau, 2012 p647). There are various tools that are used to measure service quality which an organization can select from. These include use of customer feedback which can be collected from surveys, cards or other feedback forums. Another tool is by having a customer complaints policy which assists to know the pain areas. An organization can also use benchmarking against other organizations or use online customer review sites like trip advisor. Social media has become a common tool of receiving feedback and measuring the quality of service for example Facebook and Twitter. Due to the fact that services are intangible, the quality of customer interactions is a very important dimension of service quality (Brady Cronin, 2001 p36). SERVQUAL model was designed to measure the elements in quality of service that generate satisfaction within the five dimensions. Service quality is the measure of expectations compared to performance. The SERVQUAL model measures the gaps that exist between these customer expectations and the service perceptions. When the gaps between one and four that separate the customer from the organization are closed then gap five closes (Parasuraman,A., Zeithaml, V. Berry, 1985 p42). The figure below shows the gaps in the quality service model. Figure 1: Service quality model. Retrieved: Parasuraman,Zeithaml Berry (1985) The SERVPERF model was developed by Cronin and Taylor in 1992 from SERVQUAL and it measures service using customer perceptions. It uses only perception to measure service quality and thus leaves out expectations as proposed by SERVQUAL. This scale is seen to be more superior and efficient as it also reduces the items that are measured by around half (Shanka, 2012 p1). This model can be used by the company to measure the service quality based on what customers perceive. Conclusion The service offered and customers satisfaction are key issues for all business organizations as they influence overall loyalty, repeat customers and positive word of mouth. This is especially crucial for service industries due to the intangibility of the services. Organizations therefore need to understand the determinants of customer satisfaction and dissatisfaction. They can consequently use various tools and models to measure the quality of service and any gaps that exist and implement strategies that enhance customer satisfaction. References Brady, M.K. and Cronin, J. (2001) Some New Thoughts on Conceptualizing Perceived Service Quality: a Hierarchical Approach, Journal of Marketing 65:3449. Hudson, S. Hudson L. (2012). Customer ServiceforHospitalityand Tourism. Goodfellow Publishers Limited. Hoyle, D. (2009). ISO 9000QualitySystems Handbook: Using the Standards as a Framework for Business Improvement. Elsevier Hyken, S. (2014). Manage Your Customer Service Moments of Truth and Create Moments of Magic. Forbes. Komunda, M and Osarenkhoe, A. (2012). Remedy or Cure for Service Failure? Effects of Service Recovery onCustomer SatisfactionandLoyalty. Business Process Management Journal, 18(1): 82-103 Lfgren, M. (2005). Winning at the First and Second Moments of Truth: an Exploratory Study.Managing Service Quality: An International Journal,15(1), 102-115. Parasuraman,A., Zeithaml, V. Berry, L.(1985). A Conceptual Model of Service Quality and its Implications for Future Research. The Journal of Marketing. Powers,TL. Valentine, DB. (2008). A Review of the Role ofSatisfaction, Quality, and Value on FirmPerformance. Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior; Provo 21:80-101. Sabharwal, N., Soch, H. Kaur,H. (2010). Are we Satisfied with Incompetent Services? A Scale Development Approach for Service Recovery. Journal of Services Research. Shanka, MS. (2012). Bank Service Quality, Customer Satisfaction and Loyalty in Ethiopian Banking Sector. Journal of Business Administration and Management Sciences Research Vol. 1(1), pp. 001-009. Udo,GJ., Bagchi, KK. Kirs, PJ. (2010). An Assessment ofCustomers' E-serviceQuality Perception,Satisfactionand Intention. International Journal ofInformation. Zhao, L., Lu, Y., Zhang,L and Chau P. (2012). Assessing the Effects of Service Quality and Justice on Customer Satisfaction and the Continuance Intention of Mobile Value-Added Services: An Empirical Test of a Multidimensional Model. - Decision Support Systems, Elsevier